Returns & Exchanges Policy

At An Noor, we want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns
Returns are only accepted in the case of a manufacturing defect or damage. If you receive a defective item, you must contact us within 10 days of delivery with clear photos and your order details. Requests made after this period will not be accepted.

2. Item Condition

If your return is approved and to be eligible for a return, your items must be in their original condition:

• Unworn & Unwashed: Items must not show any signs of wear, including makeup stains or deodorant marks.
• Scent-Free: Items with perfume, smoke, or laundry detergent scents will be rejected.
• Tags Attached: All original tags and packaging must remain intact.

• Customers are responsible for all return shipping costs.

3. Hygiene & Final Sale Items

For hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

• Hijabs: Any scarves, undercaps, or hijab accessories that have been opened or tried on.
• Sale Items: Any products purchased during a clearance or site-wide sale.

Exchanges
We offer size exchanges only.

• Exchange requests must be made within 2 days of delivery via email.
• Items must be unused, unwashed, and in original condition with tags on.
• Customers are responsible for shipping costs for both return and reshipment.
• Exchanges are subject to availability of the requested size.

Non-Returnable Items

• Items without defects.
• Used, washed, or damaged items not due to manufacturing defects.

4. How to Start a Return

To initiate a return, please email annoorabayas@gmail.com with your order number and the reason for the return. Once approved, we will provide you with the return shipping address.

5. Shipping Costs

• Customer Responsibility: Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.
• Tracked Shipping: We strongly recommend using a tracked shipping service. We are not responsible for returns lost in transit.
• Original Shipping: Original shipping fees paid at checkout are non-refundable.

6. Refund Processing

Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refund will be processed back to your original payment method within [e.g., 7-10] business days after receiving the item.
• Rejected Returns: If an item is returned in an unacceptable condition, we will ship it back to you at your expense.

 

If you have any concerns, please reach out to our support team within the specified timeframe and we’ll be happy to assist.