How do I place an order?

Add your desired items to your shopping cart and click 'Checkout.' Follow the on-screen instructions to complete your purchase.

Which payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and bank transfer (where available through PayPal).

How safe is my personal information?

Your information is protected during checkout. Please refer to our Privacy Policy for more information.

Can I return an item?

Yes. Returns may be requested within 7 days of delivery. Items must be unworn, unwashed, unused, with original tags attached, and free from perfume, makeup, stains, odors, or any signs of wear.

What if I receive a damaged or incorrect item?

Please contact us within 12 hours of delivery with photos of the item, packaging, and shipping label. We will work quickly to resolve the issue.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.

Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

When will I receive my refund?

Approved refunds are processed within 3–5 business days. Your bank or payment provider may require additional processing time before the funds appear in your account.

How can I contact you?

If you have any questions, please contact us through our Contact Us page or email (pay.annoor@gmail.com). We are happy to assist you.